In many organizations, business performance is managed through outcome-oriented metrics. For external groups, these are service-level agreements. For internal management, they are key performance indicators (KPIs). Typically, there are enterprise-wide agreed targets to be tracked against over a period of time.
Sharda, Delen & Turban (2016) p.99
Sharda R., Delen D. & Turban E. (2016) Business Intelligence. Pearson
Contact BACMEX Group for more information.